iOtomates Wash by Geerho Tech LLC Return & Refund Policy

Effective date: October 22, 2026. Version 1.0.

This policy explains how refunds work for payments made through iOtomates Wash by Geerho Tech LLC ("iOtomates Wash"), owned and operated by Geerho Tech LLC. It summarises the refund rules in our Terms of Service (sections 3 and 7); if the two ever differ, the Terms apply. Nothing here limits the rights you have under the law where you live, including the Consumer Act of the Philippines.

1. Returns

iOtomates Wash doesn't sell physical goods, so there is nothing to ship back. Laundry, carwash and motorcycle wash services are provided by independent businesses ("Operators") that use iOtomates Wash to take payments. Refunds work as described below.

2. Asking for a refund

• For a laundry, carwash or motorcycle wash service: ask the Operator. Message them in the app (their page → Message), or ask an attendant at the counter. The Operator decides in line with the law and its own policies.
• When iOtomates Wash itself failed (for example, you were charged twice for the same order): email support@geerho.com with your receipt (Account → Receipts). iOtomates Wash refunds payments the Service got wrong.

3. Time limits and where the money goes

• An Operator can refund some or all loads of a paid order within 90 days of payment.
• Money goes back to the payment method you used: GCash and Maya usually within a few days; cards up to about two weeks, depending on your bank.
• If you paid cash at the counter, the laundromat hands the refund back in cash.
• Refunds of Beta (test) payments move only test money.

4. What happens to credits and points

• The refunded loads' unused washes and dries are cancelled.
• The iOtomates Wash Points that payment earned are taken back in proportion.

5. When a machine doesn't start

If a machine can't be activated after you've paid, iOtomates Wash automatically returns the load to your wallet as a load credit, usable on any available machine of the same Operator. Load credits expire 30 days after purchase and have no cash value. Report machine problems to the Operator's staff.

6. Wash bays

• Self-service bays: you pay for time. Unused minutes aren't refunded once the bay has started, and time can't be moved to another bay. If a bay doesn't start after you've paid, ask the Operator.
• Full-service washes: ask the Operator about any problem with the wash; refunds follow section 3.

7. Disputes with your bank (chargebacks)

If you dispute a payment with your bank or card issuer, the Operator may send evidence and iOtomates Wash answers the bank. If the bank decides for you, the order is treated as a full refund of the loads not yet refunded (section 4). A customer who wins a chargeback isn't refunded a second time.

8. App Store and Google Play purchases

iOtomates Wash currently has no paid in-app purchases (identity verification is free). If that changes, purchases made through Apple or Google are refunded under their rules: ask Apple at reportaproblem.apple.com or Google Play at play.google.com/store/account.

9. Operators

A refund (less iOtomates Wash's commission on it, which iOtomates Wash returns) is deducted from the Operator's next payout. See the Terms of Service, section 7.3.

10. Contact

iOtomates Wash, a business of Geerho Tech LLC · 2108 N St, Ste N, Sacramento, CA 95816, USA · support@geerho.com · (619) 796-1115